Key Responsibilities:

• Serve as a primary technical resource for ACT's charging products, systems, and solutions.
• Support and train service dealers and established service networks in product installation, troubleshooting, and maintenance.
• Provide functional technical support to internal teams and external customers via phone, email, and in-person visits.
• Assist customers in resolving field service and performance issues, coordinating solutions with engineering and production teams.
• Deliver product demonstrations, application analysis, and configuration recommendations to support customer needs.
• Collaborate with sales, engineering, and operations to ensure smooth project execution and customer satisfaction.
• Maintain detailed records of technical support cases, resolutions, and field feedback to drive product improvements.
• Contribute to documentation, FAQs, and technical bulletins to enhance dealer and customer knowledge.

Qualifications and Experience:

• 3-7 years of experience in a manufacturing or technical environment providing application engineering, customer service, or technical support.
• Proven experience working with or supporting service dealer networks and field service operations.
• Strong understanding of electrical, mechanical, or battery charging systems preferred.
• Exceptional troubleshooting and problem-solving skills with a hands-on approach.
• Excellent written and verbal communication skills; able to convey technical information clearly to varied audiences.
• High level of professionalism, organization, and teamwork mindset.
• Ability to travel occasionally to customer sites, trade shows, and service centers (approx. 25%).

Pay: $110,000-$125,000