Responsibilities: 

• Support onboarding of new dealer relationships, including documentation, system setup, and coordination with internal teams.
• Participate in dealer meetings and calls alongside Dealer Development Managers.
• Collect and process dealer paperwork such as supplier codes, credit applications, and resale certificates.
• Enter and maintain accurate dealer and customer data in CRM (Microsoft Dynamics).
• Assist with system rollouts and dealer training related to ACTview, Battview, warranties, RMAs, and technical requests.
• Produce routine reports from connected devices and dealer sites.
• Serve as a liaison between dealers and internal teams (sales, service, engineering, data/NOC, accounting).
• Support periodic business reviews by compiling summaries, reports, and action items
• Monitor dealer parts stocking activity and flag gaps or issues to leadership.
• All other duties as required.

Skills / Other:

• Strong organizational and time-management skills with the ability to handle multiple requests.
• Clear and professional written and verbal communication skills.
• Customer-service mindset with attention to detail.
• Ability to follow established processes and escalate issues as needed.
• Proficiency in Microsoft Excel and Word; CRM experience preferred.
• Ability to work effectively with cross-functional and remote teams.

Education/ Training:

• High School graduate or equivalent, required.