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Service Coordinator

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A Service Coordinator establishes and executes best practice procedures to deliver and ensure the highest standard of customer service for both internal and external customers. This standard requires meticulous attention to detail, comprehensive account ownership, determination, ensures accurate, on-time delivery of product and services. The Service Coordinator facilitates and supports all sales and service activity and is responsible for generating, monitoring and reporting on all assigned purchase orders. 
  • Assist service team in attaining set goals
  • Prepare annual, monthly, or weekly sales analysis 
  • Create sales orders, issue purchase orders, create packing slips, maintain customer files, and issue invoices in a timely manner. 
  • Track orders, schedule product delivery, inventory management, and additional administrative functions as needed. 
  • Communicate effectively with vendors to ensure orders are processed in a timely manner. Followed through is essential. 
  • Resolve complex inquiries 
  • Reconcile vendor invoices 
  • Work in a team environment corresponding with Management, Sales, Finance, Parts, Warehouse, and Service Department to coordinate all sales transactions. 

Education and Training: 

  • Bachelor's degree preferred 
  • Intermediate level skills in Excel, Word and Outlook 
  • Knowledge or previous use with MAS 500 is a beneficial. 
  • Previous experience or knowledge dealing with international freight is a plus 

Pay: $25 - $30/hr