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Service Coordinator

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Purpose and Scope:  

The Service Coordinator is responsible for providing support to field technicians, management, and customers with a strong emphasis on customer service, team constructive collaboration and self-motivation. 

  • Serves as a point of contact for all service customers and in-house representatives to ensure customer expectations are met. 
  • Monitor incoming emails and respond accordingly in a timely manner 
  • Proactively follows-up with customers, in-house representatives, and management after completion of service visits 
  • Supports material procurement for customer part sales (pricing part sales, processing orders and invoicing) and internal requests to support service projects. 
  • Complete warranty paperwork and submit to appropriate vendorsFollow up with vendors for approval, payments and any additional needs that arise during the process. 
  • Effectively utilizes various software in the delivery and management of service activities: opening service calls, supporting and scheduling planned preventive maintenance visits, updating customer information, etc. 
  • Maintain, update, and distribute various reports based on assigned tasks for areas of responsibility 
  • Data entry for multiple systems that include but not limited to, excel, SAGE 500, Team Tracks, FreshDesk, Act View, and web-based service system 
  • Delivers outstanding customer service. 
  • Process records and documents for accounting (billing and credits), shipping (logging Bills of Lading), etc., and files records of same. 
  • All other duties as required. 

  • 1+ Years of industry experience or related customer service experience.  

Pay: $26/hr