Technical Expertise:

• Acts as a technical bridge between engineering, manufacturing, service, vendors, and customers, ensuring alignment and timely resolution of issues.
• Hands-on troubleshooting of analog, digital, and power electronics systems in production, service, and field environments.
• Supports manufacturing and service teams by diagnosing test failures, yield issues, and field-reported problems.
• Performs failure analysis and root-cause investigation down to the component level using structured methodologies (e.g., 5-Why, 8D).
• Implements and tracks corrective and preventive actions, including hardware, process, and documentation improvements.
• Supports Engineering Change Orders (ECOs/ECNs), including schematic updates, BOM changes, and component obsolescence resolution, in collaboration with the engineering team.
• Responds to and manages Engineering Field Requests (EFRs) originating from service teams and customers.
• Develops and maintains troubleshooting guides, work instructions, and service procedures.
• Trains manufacturing operators, service technicians, and customers on products, processes, and corrective actions.
• Interfaces with contract manufacturers (CMs), suppliers, and vendors to support production issues, component changes, and quality improvements.
• Supports the New Product Introduction (NPI) process by assisting with production ramp, end-of-line test readiness, end-of-line testing, and service documentation.
• Familiarity with wireless communication technologies such as Wi-Fi and cellular is desired but not required.
• Experience with battery chargers for Material Handling Equipment (MHE), or GSE (Ground Support Equipment) is preferred but not required.

Tools & Proficiency:

• Test & Measurement Equipment: Proficient in the use of oscilloscopes, digital multimeters, power supplies, electronic loads, function generators, logic analyzers, and related laboratory equipment for debugging and validation.
• Design Interpretation: Ability to read and interpret electrical schematics, PCB layouts, wiring diagrams, and mechanical drawings, and to correlate documentation with physical hardware.
• Manufacturing & Lifecycle Systems: Familiarity with product lifecycle collaboration tools such as PLM and ERP systems (Arena, SAP or similar) including BOMs, revisions, and change tracking.
• Issue Tracking & Documentation: Experience using issue tracking and collaboration tools (e.g., Jira or similar) to manage issues, actions, and cross-functional communication (Confluence, Notion or similar).
• Firmware Interaction: Working familiarity with embedded systems sufficient to program boards, load firmware, perform basic configuration, and interface effectively with firmware engineers for troubleshooting and validation (firmware development not required).
• Communications & Interfaces: Working familiarity with common wired communication interfaces and protocols such as CAN, RS-485/RS-422, UART/serial, SPI, I²C, and USB, as well as wireless technologies including Wi-Fi and cellular, sufficient to support diagnostics, manufacturing test, service troubleshooting, and coordination with firmware teams.

Skills:

Cross-Functional Collaboration

• Works effectively with engineers, technicians, manufacturing, service, quality, vendors, and customers.
• Communicates technical issues clearly to both technical and non-technical audiences.

Execution & Ownership

• Manages multiple issues in parallel while maintaining clear prioritization.
• Takes ownership of issues from discovery through resolution and closure.

Professional Competencies

• Strong written and verbal communication skills.
• Detail-oriented, methodical, and disciplined approach to troubleshooting and documentation.

Comfortable working independently within established processes and engineering guidance.

Education/ Training:

• Bachelor's degree in Electrical Engineering, Electronics Engineering, or a related field.

Experience:

• Approximately 2+ years of relevant experience in sustaining engineering, production support, test engineering, or product support roles.
• Experience supporting electronics in a manufacturing or service environment.
• Exposure to ECOs, failure analysis, and cross-functional engineering processes.

$90k-$110k