Responsibilities:

• Review, validate, and process warranty claims submitted by dealers, technicians, and service partners
• Verify warranty coverage, labor times, parts usage, and supporting documentation
• Coordinate with technical support and engineering teams to determine root causes of failures
• Approve, reject, or request additional information for warranty submissions
• Track and monitor warranty claim status from submission through closure
• Maintain accurate warranty records and databases
• Process warranty credits, reimbursements, and supplier recovery claims
• Analyze warranty trends, recurring failures, and field quality issues
• Generate weekly and monthly warranty performance reports
• Support product improvement initiatives by providing field failure data to engineering and manufacturing teams
• Ensure compliance with company warranty policies and service procedures
• Communicate professionally with customers, dealers, and internal departments regarding claim status and resolutions
• Coordinate return material authorizations (RMAs) and failed part inspections
• Assist in developing warranty processes, policies, and training materials
• Support audits related to warranty operations and documentation retention

Skills / Other:

• Strong Microsoft Excel and reporting skills
• Excellent organizational and time management abilities
• Strong written and verbal communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Detail-oriented with strong analytical and problem-solving skills

Required Qualifications:

• Associate or bachelor's degree in business, industrial technology, or related field preferred
• 2+ years of experience in warranty administration, service operations, or technical support
• Experience in charging, industrial equipment, or related technical industries preferred
• Strong understanding of warranty processes, service documentation, and claim management
• Ability to interpret technical service reports and diagnostic information
• Proficiency with ERP, CRM, and warranty management systems

Preferred Requirements:

• Familiarity with charger diagnostics, electrical systems, and field service operations
• Knowledge of supplier warranty recovery processes
• Experience working with dealer or distributor service networks
• Understanding of SLA and KPI performance tracking