Current Job Openings
Purpose and Scope: The Director, Service & Field Ops directs the service personnel resources within the organization to achieve corporate service quota levels and profit goals. This position will develop, implement and realize the service and/or business plan and develop, structure and manage the assigned area/unit within the overall business strategy, in order to realize commercial and business objectives
Responsibilities:
- Manages, directs and motivates service people in a team effort to achieve service performance, service quota goals and servicing dealers.
- Serves as liaison between service people and executive management.
- Implements service programs and directs service strategy.
- Communicates service progress, market conditions and competitive information, to executive team.
- Assesses skill level of service group, both internal and field and requests training aid from President.
- Manages service logistics, interfaces with customers, dealers, plans work schedule, and dispatches service engineers.
- Works closely with supply chain Ops to ensure there are proper inventory levels for the field.
- Exercise discretion and independent judgment when dealing with critical matters within the Service area.
- Carries out managerial responsibilities in accordance with the organization's policies, procedures, local regulations, OSHA and ISO9000 requirements.
- Monitors training of staff/coordinators to ensure appropriateness based on position and job duties.
- Assists in management of building facilities such as safety equipment and company machinery.
- Provides support, direction, and coaching to subordinate employees in the areas of disciplinary action and problem resolution.
- Coordinating shipping, receiving, distribution, warehousing, and service activities; Developing plans for efficient use of materials, equipment, and employees
- Reviewing production costs and product quality and modifying production and inventory control programs to maintain and enhance profitable operation of the Service Center.
- Reviewing and analyzing management reports including full Profit and Loss responsibility and taking corrective action.
- Conducting meetings with sales staff to promote service and team effort
- Requires a technical background, as well as warranty, inventory and shipping responsibilities.
- All other duties as required.
Skills / Other:
- Electro-Mechanical Aptitude
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to speak effectively before groups of customers or employees of the organization
- Working Knowledge of Industrial Battery Chargers, eMHE and or eGSE preferred
Education/ Training:
- 4+ Previous Management Experience required.
Requirements:
- Must be able to lift up to 50 pounds. Anything heavier will be done with the assistance of a mechanical device or with the assistance of another employee.
- This position requires working in a plant/warehouse environment. Therefore, expect varying working conditions.
- Travel - 35%
Pay: $100,000 - $130,000/yr + bonus
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